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As the capstone leading to ITIL Expert certification, this ITIL Managing Across the Lifecycle (MALC) training enhances your knowledge of ITIL best practices through analysis of a case study. This five-day course will provide the foundational knowledge needed to pass the ITIL Managing Across the Lifecycle qualification exam, and five credits towards ITIL Expert certification.

You Will Learn How To

  • Prepare for and pass the ITIL MALC exam
  • Apply governance and organizational structure to the management and delivery of IT services
  • Implement effective communication and stakeholder management
  • Integrate service management processes across the service lifecycle
  • Measure, implement, and improve the service management capability

Course Preparation:

  • Before your event, you will be sent a Pre-Course Study Guide and the Key Element Guide Suite of books
  • The Pre-Course Study Guide contains the ITIL Managing Across the Lifecycle (MALC) Certificate Case Study and the ITIL MALC Syllabus, both of which you should read as part of the 28 hours of personal study before attending the course
  • You should acquire and review the five ITIL core publications, as well as the materials from your ITIL Foundation and Intermediate courses
  • To prepare you for the exam, homework and study assignments will be provided each night of the course